If Walls Could Talk

Unless you employ a tattletale sociopath who quietly creeps from your company's water cooler each day, business higher-ups seldom find somebody who can provide them with an honest impression about their workplace without some form of bias from the others around them.  

 Sustainable growth demands clarity about how things really are. Not bias and lies.

What We Do

First, we link-up to learn your group's framework & known concerns.  Typical concerns span various topics including:  staff, process, public perception, location, facility requirements, conduct, market trends, competitor analysis ... you name it, really. 

Once we understand your concerns, we hit the drawing-board to construct an evaluative strategy that may consume days, weeks ... or even months. You decide. 

Some useful tools your company might consider: 

• recorded phone call interactions from a customer's or vendor's perspective

• charts & comparisons, documenting your staff's behavior & dialogue, knowledge levels & response patterns

• details of follow-up times & procedures

• exposé videos of inside & outside conduct

• facility reviews (details of maintenance, appearance, cleanliness, effectiveness of showroom layouts, products, restrooms, exteriors, parking lots & signage) 

• general public perceptions

• competitor analysis & comparison (secret shopping)

• multi-branch summaries & overviews organized by shift, department, location & region

• supportive photo files

This is for top-tier execs who want clarity of a company's strengths & weakness at a very intimate (even unflattering) level.  

We comply with all current Canadian legislation enveloping the interests of personal privacy, documented conversations & process requirements to collect sensitive details.