If Walls Could Talk ...

Unless you're a sociopath lurking by the water cooler, co-workers generally choose to protect other people's feelings & the relationships that surround them.

As endearing as that may seem, it quickly introduces nepotism at every level & enables faults to remain uncorrected. So who's left to detail it all & report without bias? 

What We Do

First, we link-up to learn your group's framework & known concerns.  Then we construct an evaluative strategy that can consume days, weeks ... or even months. You decide. 

Some useful tools your company might consider: 

• recorded phone call interactions from a customer's or vendor's perspective

• charts & comparisons, documenting your staff's behavior & dialogue, knowledge levels & response patterns

• details of follow-up times & procedures

• exposé videos of inside & outside conduct

• facility reviews (details of maintenance, appearance, cleanliness, effectiveness of showroom layouts, products, restrooms, exteriors, parking lots & signage) 

• general public perceptions

• competitor analysis & comparison (secret shopping)

• multi-branch summaries & overviews organized by shift, department, location & region

• supportive photo files

For top-tier executives detailing their company's strengths & weakness so they can construct a brighter tomorrow. 

We comply with all current Canadian legislation enveloping the interests of personal privacy, documented conversations & process requirements to collect sensitive details.